Customer service

Customer service is not a department, it's an attitude!

Customer Service is a top priority at Iwan Simonis.

Most of our articles are always available in stock, in the various colours and widths produced by us. Our warehouse at any one time stores more than one thousand rolls (three times the area of Moscow’s Red Square or enough to cover the whole of Paris’s Champs Elysées), so they are ready for fast delivery when ordered. It is a major plus to be able to offer quick shipping times, which is why we often use the services of express carriers, who enable us to deliver Iwan Simonis cloths anywhere in the world within 48 hours at the best prices. The largest orders are shipped by road, plane or boat, depending on the urgency and the destination.

Our sales department always attempts to satisfy our clients’ requests, usually replying to them in their own language. We have staff proficient in all the main European languages: English, French, German, Spanish, Dutch and Italian.

You can contact us